OPENTEXT, a global player in Enterprise Information Management (EIM), announced that Malaysia Airports Holdings Bhd (MAHB) will be working with OpenText to develop intelligent automation, predictive analytics, and expanded digital services for passengers at the Kuala Lumpur International Airport (KLIA), including its second terminal klia2.
This project will be executed in phases, through a big data analytics and digital platform that will contribute to the Total Airport Experience (TAE) strategic pillar outlined in MAHB’s five-year business plan.
The development of this unified digital platform will enable MAHB to differentiate engagement with passengers and other customers, drive operational efficiency, enable passenger productivity and experience, and drive new and existing revenue streams.
As a technology partner, OpenText will deliver digital and analytics capabilities through an integrated software suite, including content and big data management, service quality management, customer experience management and asset management.
“As we embarked on an analytics-led digital transformation, we were looking for a technology partner that offered a sustainable, integrated solution. Through the Unified Digital Platform (UDP), we are looking to deliver effective engagement and achieve all-round operational efficiency that we can extend to our passengers,” said MAHB chief strategy officer Azli Mohamed.
Thank you information from https://www.digitalnewsasia.com/business/mahb-opentext-create-digital-transformation-framework-klia