COMPLIANCE MANAGEMENT

From financial institutions focused on compliance with legislation that mandates recording for record keeping, such as MiFID II and Dodd-Frank, to contact centres and public safety organisations that need to maintain call handling standards, perform rapid investigations and thorough dispute resolution, right through to any business that controls or processes data and falls within the remit of the General Data Protection Regulations (GDPR) – our secure solutions deliver key benefits to support complete communications compliance.

VOICE CAPTURE & RETRIEVAL

Red Box provides a next-generation voice platform that captures and secures millions of calls daily. We guarantee the capture of all voice communications from anywhere, irrespective of source and without needing to change your existing telecoms infrastructure.

This valuable data set can be unlocked through integration with any chosen application or with the Red Box Quantify Suite of applications.

QUALITY MANAGEMENT

The customer experience is always the main priority. In commerce, quality of service is intrinsic to loyalty and reputation. In public safety, lives can depend on agents answering calls and gathering accurate information quickly. In finance, clear, accurate, and regulatory compliant information is essential.

With Red Box, you can monitor and quality-assess employee performance and provide personalized coaching and training based on real business insight.

ANALYTICS & AI

Voice is powerful – it is spontaneous, intuitive and natural. Conversations convey context and sentiment, they build over time and help us understand each other. As a data set, voice holds much more value than any other means of communication.

Unlocking this data can provide invaluable insight with a huge number of potential business outcomes, such as addressing automation, security, fraud or enhancing employee engagement and the customer experience.