Pay Per Use

AWS Connect is Cloud Contact Center, that is all worth for investment. Each service and call package are variables based on usage. Do not invest in hardware or software. Are you looking for Cloud Contact Center? AWS Connect is your answered

Get agents up and running quickly

Amazon Connect is so simple to set-up and use, with only a few clicks you can set up a virtual contact center in minutes. Remote agents can be trained in less than 20 minutes, all they need is an internet connection and a headset to provide the best possible customer service.

Scale without up-front investment

Scale from 10 to tens of thousands of agents and pay only for the time they spend interacting with customers. There are no minimum monthly fees, long-term commitments, upfront license charges, and pricing is not based on peak capacity, agent seats, or maintenance.

Understand customer trends and agent conversations even when working remotely

Amazon Connect is AI-enabled by default, allowing remote agents and supervisors to automate interactions, understand customer sentiment, and improve customer service.

Give your customers more choices

When handling large call volumes you can enable customers to interact with your agents using voice, chat, or automated chatbot to streamline customer service routing and achieve fast, efficient resolutions.