Calabrio is rebuilding the contact center from the inside out. More intuitive tools, personalized access to information, comprehensive analytics and more. The result is a contact center that more accurately hears the voice of the customer and reveals it to the entire organization. More people are making better decisions based on better information, improving individual performance and group collaboration. This is a new kind of workforce optimization, one with an invitation to everyone. Listen. Learn. Share. Build. Customer service excellence is driving strategic value enterprise-wide.