ไทย
Capture Every Voice Make Every Interaction Count
Calabrio is rebuilding the contact center from the inside out. More intuitive tools, personalized access to information, comprehensive analytics and more. The result is a contact center that more accurately hears the voice of the customer and reveals it to the entire organization. More people are making better decisions based on better information, improving individual performance and group collaboration. This is a new kind of workforce optimization, one with an invitation to everyone. Listen. Learn. Share. Build. Customer service excellence is driving strategic value enterprise-wide.
CALL RECORDING
Record every call, every time, and transform customer interactions into a secure trove of highly usable data.Guarantee 100%capture and simplify compliance.Robust metadata lets you quickly search hundreds of hours of calls to prove adherence, settle disputes and mitigate risk. Connect the voice of your customer with key goals across the business.
QUALITY MANAGEMENT
Every interaction is an opportunity.Strengthen relationships,deepen loyalty and drive measurable impact across the business. Automate recording, evaluation and reporting so you can spend more time coaching and leading. Create timely feedback loops to engage and motivate agents. Use intelligent analytics to focus your attention where it matters most.Let the voice of the customer lead the way to consistent, outstanding customer experiences. Tune out the noise and hone in on the insights you need to meet your contact center goals and drive business value.
WORKFORCE MANAGEMENT
Take a modern approach to workforce management. Hone forecasting, streamline scheduling and administration and free managers to focus on adding value.Engage employees with Dynamic Scheduling,real-time adherence feedback and gamification tools. Put the right people in the right places. Empower them to work smarter.Deliver a consistent and outstanding customer experience.
CALABRIO ANALYTICS
Calabrio is the only WFO vendor that combines speech, desktop and text analytics in one robust solution. Unlock the goldmine of intelligence buried in your contact center and transform every customer interaction into usable data and distill that data into key trends.Extract insights to drive profitable change in the contact center and across your business. It’s time to harness the true voice of your customer.
ADVANCE REPORTING
Intuitive, cross-platform reporting tools help you tune out the noise and hone in on the insights you need to meet your contact center goals and drive business value.Take contact center reporting to the next level with pre-built integrations that blend data from inside and outside of the contact center and deliver value across your business in real time.
TESTIMONIAL
“Nowadays, we have a reliable call recording, almost never had any issues. Our Call Center is better efficiency.”
Reference site
