work center
intergrate voice

WORK CENTER

  • Enables you to better understand disparate data and bridge the siloes
  • Helps your agents follow the customer journey and provide relevant and immediate assistance
  • Configurable SLA and tracking the cases
  • Giving privilege to access system for each user

KNOWLEDGE CENTER

  • Creating Knowledge article and approve
  • Link the case to Knowledge Center
KNOWLDGECENTER
Evaluate your agents and improve your contact center
Evaluate your agents and improve your contact center

QUALITY ASSURANCE

  • Evaluate your agents and improve your contact center
  • End-Call-Survey with integration available

GATE CENTER

  • Integration to 3rd application such as Cisco, AVAYA, Aspect, Asterisk, LINE, Gmail and Exchange
Evaluate your agents and improve your contact center
SEEYOURCONTACT
See your contact center through reports and dashboard

INSIGHT

  • See your contact center through reports and dashboard
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