WHAT IS CREAM WORK CENTER ?
CREAM is a solution that will extend or enhance your existing contact centre to provide additional contemporary channels. This will connect your contact center to new users by enabling chat over various social platforms available on modern phones today, such as Line, Facebook Messenger, and Viber etc. Thus enabling non-voice channels with smooth and easy integration.
Enables you to better understand disparate data and bridge the siloes, It also helps your agents follow the customer journey and provide relevant and immediate assistance, which enhances both the customer and the agent experiences.