WHAT IS CREAM WORK CENTER ?

CREAM is a solution that will extend or enhance your existing contact centre to provide additional contemporary channels. This will connect your contact center to new users by enabling chat over various social platforms available on modern phones today, such as Line, Facebook Messenger, and Viber etc.  Thus enabling non-voice channels with smooth and easy integration.

cream fax

Enables you to better understand disparate data and bridge the siloes, It also helps your agents follow the customer journey and provide relevant and immediate assistance, which enhances both the customer and the agent experiences.

work center
intergrate voice

WORK CENTER

  • Enables you to better understand disparate data and bridge the siloes

  • Helps your agents follow the customer journey and provide relevant and immediate assistance

  • Configurable SLA and tracking the cases

  • Giving privilege to access system for each user

KNOWLEDGE CENTER

  • Creating Knowledge article and approve

  • Link the case to Knowledge Center

KNOWLDGECENTER
Evaluate your agents and improve your contact center
Evaluate your agents and improve your contact center

QUALITY ASSURANCE

  • Evaluate your agents and improve your contact center

  • End-Call-Survey with integration available

GATE CENTER

  • Integration to 3rd application such as Cisco, AVAYA, Aspect, Asterisk, LINE, Gmail and Exchange

Evaluate your agents and improve your contact center
SEEYOURCONTACT
See your contact center through reports and dashboard

INSIGHT

  • See your contact center through reports and dashboard